Complaints
Making a complaint
We take every complaint seriously. Tell us what went wrong and we'll put it right as quickly as we can.
Our process
- 1Submit your complaint using the form — include your order number if relevant.
- 2We acknowledge receipt within 2 working days.
- 3We investigate and aim to resolve within 10 working days.
- 4If you're not satisfied, we'll escalate to a senior team member.